We will deliver all orders upon confirmation and payment of your order.
Orders received after 12noon(GMT) will be processed the following day.
Orders received before 12noon(GMT) will be processed that same day.
Due to the nature and weights of some of our products we use various companies to deliver your orders.
For small sized items and items under 5KG INPOST
For medium sized Items and items under 5KG DHL OR DPD
For large items and items over 5KG DHL
FREE UK DELIVERY TO UK MAINLAND UNLESS OTHERWISE STATED
For ALL INTERNATIONAL ITEMS DPD
FOR ALL OTHER AREAS PLEASE CONTACT US FOR A DELIVERY QUOTE
We accept returns and exchanges. Just contact us within 14 days of delivery.
Post items back to US within 30 days of delivery
We don’t accept cancellations BUT please contact me if you have any problems with your order.
The following items CAN NOT be returned or exchanged because of the nature of these items, unless they arrive damaged or defective.
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
CONDITIONS OF RETURNS/EXCHANGES
In the event of DAMAGED Goods you must contact us within 48 hours of delivery with photographic evidence of the damage, & photograph evidence of the condition of the packaging.
In the event of FAULTY OR DEFECTIVE Items, You must contact us within 14 days of delivery, with a brief description of the issue and any supporting information you may feel relevant.
The Goods MUST be RETURNED to us within 30 days of receipt
In the event of a refund, the refund will be credited to the source of which you paid for the item Eg Paypal or Credit/debit card.
In the event of an exchange once you have returned the item we will then send you the replacement Free of charge and free of postage.
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.